Whatsapp Integration – Wati

Installing WhatsApp Plugin in Output Desk

1. After successfully installing Output Desk as a service and verifying that it’s running in the browser, proceed to download the WhatsApp plugin code from whatsapp.zip.
2. Extract the downloaded zip file.
3. Go to the Output Desk package installation folder, create a folder named “plugins“, and navigate to that folder.
4. Copy the WhatsApp folder into the “plugins” directory.



5. After that, restart the Output Desk services.

WATI API Setup

1. Log in to your WATI dashboard.
2. Navigate to API Docs from the top menu.
3. Copy the Access Token and API Endpoint for use in Output Desk.



4. Provide a webhook URL in WATI where Output Desk can listen for new WhatsApp messages. Navigate to More (top menu) > Webhooks.



5. Click the “Add Webhook” button and provide the following details:
   • URL: “Output Desk webhook URL”
   • Status: “Enabled”
   • Events: “Message Received”

   Then, click the “Save” button.

Configuring WhatsApp Plugin in Output Desk

1. Log in to Output Desk.
2. Navigate to Settings > Channels > WhatsApp.
3. Enter the Access Token and API Endpoint obtained from WATI in the designated fields.



4. Restart Output Desk Services.
5. Output Desk will now process incoming WhatsApp messages and send replies to WhatsApp.