You can have two roles in Output Desk with different purposes. They are,
- Administrator.
- Operators.
The Administrator account is not purely for supervising, he/she also has the ability to chat like operator.
Administrator
Administrators can manage Output Desk’s accounts, operators, departments, and settings. He is like a team leader, who can access statistics of all other operators.
The administrator can add new Operators and Departments. They can also chat with visitors.
They can
- Set Ticket Rules and Settings
- Customize chat window for their sites.
- Manage Departments
- Manage Operators.
- Customize chatting rules.
- Route chat with action rules.
- Can view the complete analytics.
Operator
Operators, who turn your visitors into customers and increase productivity through their valuable services.
They can,
- Respond to tickets and set status
- Chat with visitors.
- Can view chat history and ticket history
- Set Canned responses.
- Can view Visitor Analytics.
- Send invitation to visitors.
A person who is added as operator role cannot be upgraded to Administrator role. Instead, have to create a new account.
