Occasionally, there arises a need to involve a third-party vendor or include someone external to your team in a ticket. Output Desk simplifies this process by allowing you to seamlessly forward the reply content to an email address, eliminating the necessity to access your email account.
- Select the “Forward” option located adjacent to the reply, as illustrated in the screenshot.
- In the “Forward Ticket” popup, specify the recipient email addresses.
- This will forward the reply to the specified recipients.
