Analytics lets you to see all chat analysis based on nature of chat at a given time. Analytics will be available only to Administrator.
- Chats (All chats) – Provides information about all the chats (responded, missed and offlline) regarding your websites. This will link you to History > All Chats.
- Missed Chats – Chat session which is not responded by the operators. This will drop you in History > Missed Chats.
- Offline Chats – Chat messages left by Visitors, when operators are away. This will link you to History > Offline Chats.