Chat Filters

Filters

You can filter past chat session based on the Nature of the chats and Activities on the Chat session.

Filter based on Nature of Chats

Output Desk_Histroy chat filter1

  1. All Chats – Lists entire chats done in Live Chat.
  2. Missed Chats – Lists Chats that are not attended or engaged by operators.
  3. Offline Chats – Lists the chats / messages send by the visitor, when all operators are offline.
  4. Archived Chats – Lists deleted chats.
Filter based on Activities on the Chat Session

You can even filter history of chats upto the fines level as operators, departments etc.
Output Desk_History filter