You can filter past chat session based on the Nature of the chats and Activities on the Chat session.
Filter based on Nature of Chats
- All Chats – Lists entire chats done in Live Chat.
- Missed Chats – Lists Chats that are not attended or engaged by operators.
- Offline Chats – Lists the chats / messages send by the visitor, when all operators are offline.
- Archived Chats – Lists deleted chats.
Filter based on Activities on the Chat Session
You can even filter history of chats upto the fines level as operators, departments etc.